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Managed Services for eCommerce

Keeping modern eCommerce platforms fast, stable and revenue-ready around the clock

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Just After Midnight’s support offering at a glance

What technologies do you support? We support cloud platforms (AWS, Azure, GCP, Alibaba Cloud), CMS and DXP platforms (Sitecore, Kentico, Umbraco, AEM, Optimizely, WordPress, Drupal, Magento), custom-built applications, edge/CDN networks, and third-party integrations including APIs.

What support windows are available? We offer 24/7/365 support, out-of-hours and overnight support, weekends-only support, or a custom schedule.

What functions does your support team cover? Our support covers monitoring and alerting, incident management and triage, root cause analysis (RCA), SRE and DevOps support, observability, security incident response, backup and recovery, change and patch management, and third-party vendor escalation.

What industries do you support? We work with businesses and organisations in SaaS, eCommerce, healthtech, legaltech, fintech, government, manufacturing, logistics, and digital agencies – and many more.

What security accreditations do you hold? We are ISO 27001 certified, Cyber Essentials Plus verified, and PCI DSS compliant.

What we do

Think of it this way: you’re Steve Jobs; we’re whoever the other guys were.

From composable commerce to mile-a-minute feature rollouts, modern eCommerce teams need a managed services partner who can keep up. That’s us. We run the platform, support the stack and strengthen the architecture, so you can innovate with confidence.

Whether it’s 24/7 full-stack support, next-gen cloud designs or high-scale serverless builds, we’ve got you covered.

 

Supporting your solution

Behind every great eCommerce brand is a great 24/7 support team. That’s where we come in. We combine the right engineers, the right tooling and a genuinely follow-the-sun model to keep your digital estate stable around the clock.

Here’s how we keep you moving:

We support your full digital presence, end-to-end

Your storefront, your headless CMS, your checkout APIs, your POS content layer, your integrations. It’s all covered. You pick the SLA, we take care of the rest.

We work comfortably across modern eCommerce stacks

Containerised microservices? Composable commerce? API-first everything? Yes, yes and yes. Whatever your stack looks like today, we slot in and support it.

We prevent outages before they land

With Mission Control, our internal full-stack support platform, we get a birds-eye view of:

  • Infrastructure health
  • Business-critical metrics
  • Microservices and container signals
  • API behaviour
  • Patch feeds
  • Third party integrations

Where most teams struggle to gain visibility across modern, distributed architectures, we were built for it.

We integrate seamlessly with your team

We build runbooks with you, agree ownership lines, define escalations and then operate quietly behind the scenes — resolving issues before they turn into incidents and keeping your team focused on innovation.

See it in action

Get a glimpse at the behind-the-scenes machinery that allows us to keep eCommerce platforms online, 24/7.

Our Services for eCommerce

Our unified, full-stack service keeps your revenue protected, your customers happy and your team free to focus on growth. Here’s a birds-eye view.

Around-the-Clock Reliability

24/7 monitoring, incident response and platform oversight covering the full digital ecosystem: storefronts, APIs, headless CMS, microservices, POS integrations and cloud infrastructure. Issues are detected and resolved before they impact trading.

Modernisation & Optimisation

Enhancements that unlock speed, stability and innovation, from adopting serverless patterns to reshaping legacy components, improving CI/CD pipelines or enabling composable commerce architectures.

Cloud Management for eCommerce

Day-to-day management of cloud environments powering eCommerce platforms. Includes performance tuning, autoscaling, cost optimisation and advanced cloud-native capabilities to ensure fast, consistent customer experiences during peak traffic.

Managed Security for eCommerce

Continuous vulnerability scanning, patch oversight, asset monitoring and proactive threat detection. Designed to support PCI considerations, consumer data security and the fast-changing threat landscape facing online retailers.

Digital Customer Experience (DCX) Expertise

As an AWS DCX Partner, we support the creation of rich, high-performing digital commerce experiences. Ideal for brands building interactive, content-heavy or multi-market storefronts.

Platform Support

End-to-end support across major eCommerce platforms and digital experience systems such as Sitecore, Kentico and custom-build headless setups. Delivered as an extension of internal engineering and ops teams.

What are the impacts of incidents on teams and revenue?

According to industry sources, downtime costs businesses between $540,000 (Splunk, The Hidden Costs of Downtime) and $2 million (New Relic, Observability Forecast 2025) per hour for many high-impact outages. Incidents also consume significant engineering capacity: the median engineering team spends 30% of its time addressing disruptions (New Relic, Observability Forecast 2024).

Sources

  • Splunk, The Hidden Costs of Downtime (2000 Global Executives surveyed)
  • New Relic, Observability Forecast 2025 (1,700 global technology professionals surveyed)
  • New Relic Observability Forecast 2024 (1,700 global technology professionals surveyed)

What does a future-proof eCommerce cloud actually look like?

Today’s high-growth eCommerce platforms are high-velocity. They’re gobally distributed systems that need to scale instantly, stay fast under pressure and support rapid change. Modern cloud foundations make all of that possible. Our managed services ensure your platform is ready for anything, from seasonal peaks to global expansion.

High-scale cloud architecture

Cloud environments designed specifically for the traffic patterns and complexity of eCommerce. Built for global audiences, high throughput, headless architectures, microservices and modern container/serverless workflows.

Modernisation & replatforming

Transformation paths that move brands away from brittle, slow or costly systems into cloud-native environments that support agility. Whether shifting from monoliths to microservices or replatforming to a new commerce engine, transitions are made with minimal trading disruption.

Faster, safer feature delivery

Engineering pipelines that enable rapid releases without risking downtime. CI/CD automation, infrastructure as code and DevOps expertise keep deployments smooth, even during busy trading periods or out-of-hours launches.

Performance, cost & scalability optimisation

Continuous cloud improvements that keep stores fast and cost-efficient. From autoscaling strategies to resource right-sizing and performance tuning, optimisation ensures the platform can grow sustainably while staying responsive.

Security & Compliance for eCommerce

eCommerce platforms process high-value data and operate in a rapidly evolving threat landscape. We simplify the essential parts:

  • Regular vulnerability scans
  • Asset monitoring
  • Emergency patch monitoring
  • Platform monitoring
  • Risk prioritisation & remediation guidance

All in one flexible, easy-to-understand managed service.

Book a free 15-minute consultation

Like what you’re hearing?

Book a free 15-minute consultation with one of our eCommerce experts. We’ll run through your key objectives, and your current technology stack and fill in the blanks between.

Ultimately, our job is to make sure you get where you’re going, so tell us the destination, and we’ll give you the map.

We’ll ask you about:

  • Any managed services you’re currently using
  • Regular blockers and headaches
  • The level of support you require (if you need support), i.e. 24/7, out-of-hours or specific windows
  • Your current architecture and how you want it to evolve

Look forward to hearing from you!

Why Our eCommerce Partners Choose Us

Cloud app and platform experts

Our global team boasts cloud, application and platform experts. This gives us a 360-degree perspective on your app and infrastructure.

Work with a next-gen managed service provider

As an MSP on the cutting edge of technology, we’re a partner for today and tomorrow, helping you strategically assess tech trends and make smart decisions about innovation.

A one-of-a-kind support service

Our full-stack, tech-enabled 24/7 support service is uniquely placed to help our partners meet the support needs of modern applications.

Global reach

With offices in 4 time zones, we have the reach to support and accelerate our enterprise-level ecommerce partners and help smaller brands break new ground.

Rocket flying past the moon

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