Our Tech

What is Mission Control?

Wondering how we support hundreds of environments, respond within minutes and run incidents 24/7 without waking an engineer at 3am?

Mission Control is the internal command centre that makes it possible: our tech-enabled platform for protecting mission-critical applications at scale.

Modern stacks are noisy and distributed: microservices, serverless, APIs, queues, caches, third-party integrations. All moving at once.

Now imagine doing that across 100+ platforms, in multiple timezones, every hour of the day. You’re gonna need something special. That’s why we built Mission Control.

Mission Control in a nutshell:

Our internal command centre to monitor, triage and protect every part of your stack.
Built for modern, distributed systems
Smarter, faster incident response
End-to-end visibility for our team
Consistency across time zones

What does Mission Control do?

In short: Mission Control brings everything required to support a modern application into one unified, intelligent dashboard.

It pulls together:

Live performance data across your cloud infrastructure
Streams from 3rd party integrations
Alerts and automated insights
Runbooks and playbooks
Upcoming deployments, maintenance windows and key events
Full customer context (stack, SLAs, contacts, environments)

How do we use it to support you?

Mission Control is a unique tool that gives our global engineering team:

One single dashboard to run your support
Intelligent suggestions based on your environment
Instant visibility on our agreed SLA status so nothing slips
Automated monthly reporting
Faster, cleaner communication with your team

All of which means: we fix issues faster, with fewer surprises and with far clearer visibility. It’s how we are able to secure hundreds of environments under airtight SLAs.

See it in action

Get a glimpse at the behind-the-scenes machinery that allows us to keep your platform online, 24/7.

Key features of Mission Control

Real-time incident detection

Our engineers get instant notifications when something spikes, drops or errors, including signals from 3rd-party integrations you rely on.

Live incident communication

During an incident, our managers can push updates straight to you using our built-in notification system, keeping you informed without slowing us down.

Automated incident timelines

Actions, alerts, escalations and timestamps are logged automatically. After the incident, we add root cause analysis and recommendations so we can send you a complete post-incident report.